TUI's refund policy has been amended (Image: ... "But you're going to be on hold for hours and hours to get a cash refund. If you're unable to accept a refund credit you can apply for a cash refund, however, TUI is only able to reimburse your money once you have received your refund credit. Cash refund If you do not want to amend your holiday or use a refund credit, you can apply for a cash refund. But customers who have booked with TUI can now apply for a cash refund for cancelled holidays. TUI has blamed not having the right systems in place for the delays in issuing refunds to customers, along with struggling to keep up with demand due to the rapidly changing situation with regards to travel. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. Tui has been working through a backlog and had advised on its form that "each refund needs to be processed manually and can take up to four weeks" – though now it's pledged to resolve them within 14 days, and says any outstanding refunds should be … ... TUI latest on refund forms and holiday flight destinations from July 11 Tui are one of these airlines and today customers received a letter from them containing updates they have been waiting weeks for – including how and when they will receive cash refunds. This can be done by visiting the My Bookings page online. But customers who have booked with TUI can now apply for a cash refund for cancelled holidays. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. 'Please use our refund request form to apply for a cash refund.' TUI said that customers who are “unable to accept” a refund credit can apply for a cash refund instead. – Marella Cruises sailings on or before 30 June 2020 and all of the following: All other holidays are continuing to operate as planned and will be continuously reviewed. Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. Tried calling only to be told I just have to wait. 110 of the best Christmas jokes and funniest festive one-liners, Map of areas in all tiers of England's new restrictions - and how to check your area, When the Covid tiers will be reviewed ahead of Christmas, When the next tier announcement will be, and how tiers could change before Christmas, How the Covid tiers could change before Christmas, and the areas at risk of moving up, Sailings on Marella Discovery 2 up to 30 April 2021, Sailings on Marella Dream up to 4 May 2021, Marella Discovery sailings in December 2020 and January 2021, Marella Explorer 2 sailings between 5 May 2021 to 20 October 2021. If you don't want to accept a refund credit for your holiday, you can apply for a cash refund via TUI's online form. Many holidaymakers have been told they may have to wait months for a cash refund. "Unfortunately, there's a lacuna of enforcement right now. Tui boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers. “Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. According to the Package Travel Regulations, all travel companies are required to pay a full cash refund with two weeks of cancelling a trip. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. "Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. Previously, TUI holidaymakers affected were offered the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. Please note we are only able to process refund requests via this online form because of the demand on our Customer Contact Centre. You can access TUI’s refund request form HERE. TUI plans to run flights to Majorca this summer - along with these other European destinations, This website and its associated newspaper are members of Independent Press Standards Organisation (IPSO). Tui’s website says passengers can apply for a cash refund, if “unable to accept a refund credit”. We are working to process all new and outstanding refund requests as quickly as possible. They add: “If you’re unable to accept a refund credit and you have already received your refund credit code, please use our refund request form to apply for a cash refund… By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. REFUND REQUEST FORM IMPORTANT - This form is to request a refund once you have received your emailed Refund Credit from us. We’re receiving nearly one million calls into our contact centre a day as customers are flooding the phone lines ahead of holidays being cancelled. For more details relating to refunds for pre-purchased experiences visit here. Despite the new online holiday refund form trying to make things easier, it seems the … However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. delays and refusals in getting their money back. TUI ask customers to submit one form for each booking using the lead passengers details including the email address used at the time of booking. The airline has now apologised for not processing refunds to customers quickly enough, after being forced to cancel 900,000 of its holidays. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. Unfortunately, we can’t process your form if you have not entered your Refund Credit code details. Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. One customer, Michelle, had great success through this … “We’d like to sincerely apologise to our customers impacted by delays to refunds and the length of time it’s taken. You will now be able to claim a refund online. All TUI holidays booked on the following dates have sadly been cancelled: – TUI holidays travelling on or before 11 June 2020, – TUI River Cruises sailings travelling up until and including 25 November 2020, – TUI Lakes and Mountain holidays travelling up until and including 30 September 2020. “We’d like to sincerely apologise to our customers impacted by delays to refunds and the length of time it’s taken. The airline has also provided the option to rebook a holiday with 20 per cent discount, or a “credit” option to book at a later date. Press here for a refund request form: https://www.tui.co.uk/destinations/contact-us/refund-request-form ©JPIMedia Publishing Ltd. All rights reserved. TUI said customers should be aware it will be unable to process your refund request if you haven’t yet received a refund credit code. The airline has also provided the option to rebook a holiday with 20 per cent discount, or a “credit” option to book at a later date. The airline has now issued an apology to customers over the delays. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled. If customers are unable to accept the refund credit, we are offering the option of a cash refund. TUI has blamed not having the right systems in place for the delays in issuing refunds to customers, along with struggling to keep up with demand due to the rapidly changing situation with regards to travel. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. TUI launched the new online refund form in May after apologising to hundreds of thousands of customers for their holiday refund fiasco. Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled. Legally, anyone with cancelled flights is entitled to apply. Should you wish to cancel your voyage booking and receive a cash refund according to our standard booking conditions, please call our Customer Contact Centre to do this. Sorry, there was a problem with your subscription. - Marella Cruises sailings on or before 30 June 2020 and all of the following: - Sailings on Marella Discovery 2 up to 30 April 2021, - Sailings on Marella Dream up to 4 May 2021, - Marella Discovery sailings in December 2020 and January 2021, - Marella Explorer 2 sailings between 5 May 2021 to 20 October 2021. The airline apologised to customers for not processing refunds quick enough after it … What if I want a cash refund? Tui customers can now get cash refunds through an easy online system. News. This code will be emailed to you if your holiday has been cancelled. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. TUI have made a big change to how customers who've had their holiday cancelled can apply for a refund. Tui boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers. This deadline has been a huge challenge for travel companies across the board and even though Tui is a company of Herculean proportions, the financial strains caused by the COVID-19 pandemic has affected them too and they too, have been unable to … Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. All other holidays are continuing to operate as planned and will be continuously reviewed. Once you have received a refund credit code, you can apply for a cash refund online. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. As we continue to navigate this period of ongoing uncertainty, airlines are starting to reach out to customers affected by the pandemic. Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. To make the refunds process simpler TUI launched an online refund form in May, after apologising to hundreds of thousands of customers for their holiday refund fiasco.. Expectant travellers not only had their long-awaited holidays cancelled, but then found themselves struggling to get their money back.. All TUI holidays booked on the following dates have sadly been cancelled: - TUI holidays travelling on or before 11 June 2020, - TUI River Cruises sailings travelling up until and including 25 November 2020, - TUI Lakes and Mountain holidays travelling up until and including 30 September 2020. Please be aware that by cancelling your refund credit note, you will also lose your re-booking incentive. Hydrogen cars: How the fuel cell works, where the UK's filling stations are and how expensive they are to run, First new detached homes in sought-after Edinburgh suburb hit the market. A Tui spokesperson replies: Our contact centre is exceptionally busy at this time. This can be done by visiting the My Bookings page online. TUI said customers should be aware it will be unable to process your refund request if you haven’t yet received a refund credit code. nottinghampost Load mobile navigation. “We really look forward to taking people on holiday again as soon as we’re able to.”. Web customers will receive their refund … Tui. The coronavirus outbreak has wreaked havoc on holiday plans this year, forcing many travellers to cancel their trips. The below form should only be used to request a refund for your voyage fare. They will now be able to apply for a cash refund through an online form. HUNDREDS of thousands of Tui customers can now apply for cash refunds for cancelled holidays. This code will be emailed to you if your holiday has been cancelled. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. For a cash refund or to speak to someone about your options, you can ring TUI on 0203 451 2868. Answer 1 of 34: I cancelled my holiday 16th march 2020 and instantly got an email stating I will get a CASH refund, 2 months later and still no cash back in my bank. Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. The airline has now issued an apology to customers over the delays. © 2020 Associated Newspapers Limited. 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